Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to receive and resolve complaints about content, conduct, or the handling of your personal data on Nirmaan Community.

Grievance Officer

How to raise a grievance

Email the Grievance Officer at legal@vasudhaiva.ai with a clear description of your complaint. To help us resolve it quickly, please include:

• Your name and the email registered with your Nirmaan account.
• What the grievance is about, with links to the specific post, comment, message, or profile.
• What outcome you are seeking.
• If the complaint concerns your personal data, the nature of the concern (for example, access, correction, or erasure).

Our timelines

• ≤ 24 hoursWe acknowledge your grievance.
• ≤ 15 daysWe resolve the grievance and inform you of the outcome.
• ≤ 24 hoursWe act on complaints about content that exposes a person (for example non-consensual or impersonating content).
• ≤ 36 hoursWe act on a valid order from a court or authorised government agency.

What we handle here

This channel is for grievances about the community — content, moderation decisions, conduct, and personal-data handling. Questions about your course, payments, or enrolment are handled by Nirmaan support. For the rules themselves, see the Community Guidelines.